Customer Service
1ofaKind. Vintage. Reworked. Preloved
theVintageValleyGrl. ensures the uniqueness and individuality of each customer. Therefore, majority of our items are 1ofakind & will NOT be restocked.
ALL items at theVintageValleyGrl. are inspected. Preloved items tend to show minor signs of wear. Please note when purchasing vintage & preloved items there may be minor signs of imperfections.
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theVintageValleyGrl. is dedicated to providing quality care to all of our customers.
If you have any questions, concerns or feedback please do not hesitate to contact theVintageValleyGrl. at
thevintagevalleygrl@gmail.com.
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Due to one person operation, please allow 24hrs. for a response.
Domestic Shipping
Shipping is calculated at checkout.
Orders are processed and shipped 3 business days after your payment is authorized and verified.
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Please allow an estimated timeframe of 3-5 business days for orders to be processed and shipped.
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Orders placed on a Friday will be processed the following Monday.
Weekends and Holidays are not included.
How Do I Track My Order ?
Tracking numbers are sent out via email once your order is shipped via USPS.
Please ensure your email address is correct at checkout
How Long Does Shipping Take ?
All shipped orders are sent via USPS with FLAT RATE shipping.
Standard Shipping: 3-7 Business Days
Rushed Orders are offered Priority Shipping: 1-3 Business Days.
Please contact via email thevintagevalleygrl@gmail.com to inform about Rush Orders 24hrs in advance.
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At theVintageValleyGrl. we accept ALL major credit and debit cards.
Shipping and Billing address MUST match or your order will NOT be processed.
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When finalizing your order please be sure to include and review your complete and FULL shipping address, email, as well as your general information. Tracking information will be emailed once order is shipped.
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theVintageValleyGrl. is NOT reliable and responsible to recover any lost package(s) due to any mistakes you make at checkout.
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theVintageValleyGrl. is NOT reliable and responsible for any lost, stolen or damaged packaging by USPS Postal Service.
International Shipping
First Class Shipping
International orders are shipped First Class Mail. Tracking information is available for International orders. Any custom fees or taxes associated with international orders are the responsibility of the customer.
Please note that customs authorities require theVintageValleyGrl. to state the value of the item directly onto the package.
Orders will ship out within 7-10 business days after your payment is authorized and verified.
Weekends and Holidays are not included.
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How Can I Track My Order ?
Once your order is verified and authorized, inspected and packaged by theVintageValleyGrl. processed and shipped. Tracking Numbers will be available once your order is shipped. Please ensure your information is correct upon checkout.
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theVintageValleyGrl. is NOT reliable and responsible to recover any lost package(s) due to any mistakes you make at checkout.
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theVintageValleyGrl. is NOT reliable and responsible for any packages lost, stolen or delayed by the postal service.
Return / Exchanges
ALL SALES ARE FINAL !!
Exchanges are accepted for store credit ONLY if merchandise is unworn & unwashed within 2 days of receiving your order.
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DISCLAIMER FOR ALL 1ofaKind. Reworked. VINTAGE. Preloved ITEMS
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Although ALL vintage reworked and preloved items are inspected they tend to show minor signs of wear,
please note when purchasing vintage reworked and preloved items there may be minor imperfections.
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ALL SALES ARE FINAL !!